Customer Service on The Telephone
Price: $ 118.00 (USD)
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Course Description
This course has FREE Online Videos Associated with it.
Aim
The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
Objectives
At the end of this course delegates will be able to:Improve customer self esteem. Describe and use techniques for good telephone communication. Employ good practice in complaint handling and problem solving. Handle criticism constructively and control anger. Promote improved customer relations.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials Study Guide Full Tutor and Admin support
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Aim
The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
Objectives
At the end of this course delegates will be able to:
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
Course Outline
Introduction
Telephones � problems and opportunities
Communicating on the telephone
Telephone skills
Reception Skills
Dos and Don�ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
Back to Top
Telephones � problems and opportunities
Communicating on the telephone
Telephone skills
Reception Skills
Dos and Don�ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
More Information
| Language | English |
| Content Length | 8.00 hours |
| Duration of Access | 1 year unlimited access |
| Instructor | Self Study |
| Vendor | Stonebridge (Read more about Stonebridge accreditation.) |
| Course Certification | Customer Service On The Telephone Certificate All students will receive a certificate in the mail on successful completion of their course. |
| Prerequisites/Audience | There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
| Requirements/Materials Included | This program can be accessed and completed using either PC or Macintosh computers. You'll need an Internet connection of 28Kpbs or higher, and a Web browser. There are no required textbooks. |
Price: $ 118.00 (USD)
Add to Cart