Customer Relations Certificate
Price: $ 394.00 (USD)
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Course Description
Distance learning course of 3 modules and 23 sections
This course has FREE Online Videos Associated with it.
This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.
At the end of the course you will be able to:Understand the need for customer care skills. Identify strengths and weaknesses in your firms care approach. Plan a caring approach. Develop personal customer care skills � face to face. Develop personal customer care skills � on the phone. Understand how to deal effectively with anger, aggression and complaints. Define the role of receptionist. Describe good practice in receiving visitors and guests. List the administrative function assigned to reception. Understand the importance of security and personal safety.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials Study Guide Full Tutor and Admin support
Back to Top
This course has FREE Online Videos Associated with it.
This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.
At the end of the course you will be able to:
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
Course Outline
Study Guide
Customer Care
Introduction
Why does your firm need Customer Care?
Why you need to do something about it
Your Plan of Campaignfor a 1 or 2 person business for a business employing staff
Customer Care skills
Handling complaints
Assignment Paper One
Customer Care on the Phone
Introduction
Telephones - problems and opportunities
Communicating on the telephone
Telephone skills
Reception skills
Dos and Don''ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
Assignment Paper Two
Reception Skills
The role of the receptionist
Being an ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone skills
Dealing with anger and aggression
Assignment Paper Three
Back to Top
Customer Care
Introduction
Why does your firm need Customer Care?
Why you need to do something about it
Your Plan of Campaign
Customer Care skills
Handling complaints
Assignment Paper One
Customer Care on the Phone
Introduction
Telephones - problems and opportunities
Communicating on the telephone
Telephone skills
Reception skills
Dos and Don''ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
Assignment Paper Two
Reception Skills
The role of the receptionist
Being an ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone skills
Dealing with anger and aggression
Assignment Paper Three
More Information
| Language | English |
| Content Length | 24.00 hours |
| Duration of Access | Unlike other Distance Education Colleges, we impose no time limits or pressures on you to complete your course material. Your course will not expire, and it will not become invalid until you have successfully completed it. |
| Instructor | Self Study |
| Vendor | Stonebridge (Read more about Stonebridge accreditation.) |
| Course Certification | Certificate in Customer Relations All students will receive a certificate in the mail on successful completion of their course. |
| Prerequisites/Audience | There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
| Requirements/Materials Included | This program can be accessed and completed using either PC or Macintosh computers. You'll need an Internet connection of 28Kpbs or higher, and a Web browser. There are no required textbooks. |
Price: $ 394.00 (USD)
Add to Cart